Online Reputation Management Solution

A real estate agency required a solution for managing their online reputation across many platforms. They were searching for a system that would monitor numerous property reviews on Google Maps, Airbnb, Booking and some local platforms, as well as watch brand mentions and hashtags on social media. Moreover, they wanted to manage comments on other review platforms including Facebook Reviews, Yelp, and Trustpilot instantly. The key points were identifying unfavorable reviews and knowing general review statistics for the managed properties in real time.

Our team created extensive reputation management tools to track and analyze the client's internet presence. The software monitors customer reviews that mention specific property specifications such as swimming pool or cleanness. It allows the real estate agency on one hand to keep track of their online reputation. On the other hand, it gives them insights for improvement. The platform highlights all fresh negative reviews, allowing the client to quickly resolve any consumer concerns or issues.

In addition, the platform has a dashboard that displays general review statistics for the agency’s brand, providing significant insights into customer satisfaction. This feature enables the agency to quickly assess specific areas for adjustment and make data-driven decisions.